Registration challenges

One of the challenges of registering on this site is the verification process. You must register a valid email address in order to receive the verification code, which is required in order to gain entry to the downloads page.

Now, because this process is rooted in email, there are a number of reasons why you may not receive the verification code:

1. The email address is invalid ('test@test.com' seems to be a common attempt).
2. You had a typo in your email address (this happens surprisingly often).
3. Your ISP has overly-aggressive spam filtering, and incorrectly identifies the verification email as spam.
4. Your inbox is full, so your ISP rejects any additional emails.
5. Your email address is valid, but my email server cannot resolve your domain.

Now, in the first two cases, we make reasonable attempts to determine if the address is bogus or just misspelled, and resend the email. If the address is totally bogus, it will automatically be deleted after 30 days (as are all unverified accounts).

Cases 3 and 4 require action on your part, and so we must rely on you to resolve the issue and then return to the site and request the password reminder, which will resend the verification code. There is nothing we can do to intervene in the process.

Case 5 is a special case, and we have a couple of users that fall into this category. When we get the email delivery failures, the first thing we do is try to send the registration email from our corporate GMail or Hotmail account, to see if those servers have the same problem. If the delivery fails from those accounts, we really have no recourse. We cannot contact the user, and they are unable to get into the site. They register, try the password reminder, re-register, etc. and they are just never able to successfully complete the process.

So our advice is this, if you are having trouble getting registered (and you never seem to get the verification or password reminder email), then odds are you fall into Case 5. The easiest way to solve this problem is to use a different email account for the registration. Go get yourself a free Hotmail, Yahoo or GMail account and use that for the registration. Additionally, you can contact us directly using the contact form on this site, and we will attempt to assist you as needed.

One final word about those emails (and giving us your email address in general), we do not and will not swamp your inbox with emails. Generally speaking, the emails we do send are limited to product release announcements and other things of a major nature (to date, I think there have been a total of 2 emails). As we ourselves conduct a great deal of business using email, we understand that you don't want to sift through a mountain of erroneous email, even if you requested it. We respect your decision to give us your email address, and we will do our best to make sure that trust is not abused.

If you have any questions, see our Privacy Statement, or contact us directly.

And the best way to keep track of EasyObjects developments is to monitor this blog using an RSS reader, a Firefox live bookmark, or if you are really adventurous, IE7 Beta 2. Everything that happens with EO is announced here first.

Now back to our regularly scheduled program...  :)